Frequently Asked Questions
Can I purchase products on your website?
No, we only sample products on our website. If you are looking to place an order, please reach out to your local tabletop consultant here.
How do I place a sample order?
First, create an account on our website. Once your account is created and approved by the Arc Cardinal team, you can start to order products. Easily search for the item you are looking for and add to cart. After you’ve added all your items, checkout and the order will be placed.
How do I track my sample order?
You can see your order status under “My Orders“.
When will my sample order ship?
Sample orders typically ship within 48 business hours. Check your “My Orders” section to see updates on your order.
How will my sample order be packaged?
Is there a cost to my sample order?
No, there is no cost to your sample order.
Do you offer international shipping?
We currently ship within North America. If you are interested in receiving our products outside of North America, please contact cardinalsales@arc-intl.com.
How do I know if an item is in stock?
Why can’t I order samples of Thermos, Alfi, Chasseur or Abert?
Can I return a product?
No, we do not take returns on sample orders.